Returns & Exchanges
You are able to return any purchase within 14 days of receipt. At present we are unable to offer exchanges. Items must be in the same condition you received them in, with the original packaging and tags attached.
Please contact our customer services team via e-mail to arrange a return. Please include your email address, order number and reason for returning: email@example.com
Once you have submitted your request, a return authorisation will be e-mailed to you within 72 hours with return instructions.
You will be responsible for the shipping costs to return your item. We include a return address label in every package, please attach to the outside of the parcel. If you have misplaced your returns form, please find return address below:
Pacific Heights Europe Ltd
26 Little Portland Street
We’ll process your refund as soon as we receive the item.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account/credit card company, then please e-mail us at: firstname.lastname@example.org